Refund Policy

Effective: November 1, 2026

Downtime Compensation

If the software experiences extended downtime during your active subscription, we will extend your subscription by the equivalent amount of time lost. Downtime is defined as a period of 4 or more consecutive hours where the software is non-functional due to issues on our end (such as a game update requiring a patch).

Refund Eligibility

You may request a full refund if:

• You request it within 24 hours of purchase
• You are unable to use the software due to a technical issue we cannot resolve
• The software is not delivered as described

Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Your game account is actioned by the game publisher for any reason
• You changed your mind after using the software
• The refund request is made more than 24 hours after purchase and the software was functional during that period
• Your account was terminated for violating our Terms of Service

How to Request a Refund

To request a refund or downtime compensation:

1. Open a support ticket in our Discord server
2. Provide your account username and purchase details
3. Describe the reason for your request

Processing Time

Refund requests are reviewed and processed within 48 hours. Approved refunds are returned to the original payment method. Downtime compensation (subscription extension) is applied immediately upon approval.

Contact

For refund inquiries, reach us through our Discord server.